Network technologies are increasingly becoming complex and involve the integration of solution components from a diverse set of hardware, software, and bandwidth providers. Invariably, implementing a sophisticated network connectivity backbone for optimal business application performance will involve a mix of third-party vendors and OEMs who specialize in different aspects of the solution.
Troubleshooting performance issues with a POS machine at any location can involve packet tracing across multiple devices, networks, and the ISP serving the location. Coordinating troubleshooting involving multiple vendor entities can be a big drain on the internal IT team productivity and can even compromise routine tasks that the IT team is primarily responsible for due to lack of time.
With a managed network services companies, enterprises have a single point of contact and can do away with managing different SLAs across vendors. The problem of accountability and finger-pointing among providers is pronounced when there is no single entity to take ownership for all solution components – a role, managed network service providers are suitable for.
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